4 hard skills or competencies (industry competencies) for Audio Visual Technician III
Skill definition-Evaluating the performance of electrical components to optimize electrical systems.
Level 1 Behaviors
(General Familiarity)
Explains the importance of electrical inspection and testing of materials.
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Level 2 Behaviors
(Light Experience)
Documents electrical testing results for management's review.
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Level 3 Behaviors
(Moderate Experience)
Operates various electrical testing equipment to determine the types of electrical malfunctions.
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Level 4 Behaviors
(Extensive Experience)
Manages a multidisciplinary team in the development of electrical test methods.
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Level 5 Behaviors
(Mastery)
Establishes standard testing procedures to determine a product's dimensions and electrical characteristics.
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Skill definition-Keeping business equipment in reliable working order and condition to lessen downtime and assure equipment safety.
Level 1 Behaviors
(General Familiarity)
Lists the latest tools and technologies used for equipment maintenance.
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Level 2 Behaviors
(Light Experience)
Uses different power and hand tools to help accomplish maintenance tasks and work orders.
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Level 3 Behaviors
(Moderate Experience)
Maintains equipment maintenance tracking software to reduce unexpected downtime.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members on proper maintenance of engineering equipment.
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Level 5 Behaviors
(Mastery)
Sets guidelines and procedures in performing diagnostic troubleshooting on all engineering equipment.
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4 general skills or competencies (Job family competencies) for Audio Visual Technician III
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
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Level 2 Behaviors
(Light Experience)
Receives and answers customer calls to identify root cause of technical issues and concerns.
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Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
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Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Lists the functions and features of system tools used in technical troubleshooting.
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Level 2 Behaviors
(Light Experience)
Works with tracking software to collect and isolate technical issues for troubleshooting.
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Level 3 Behaviors
(Moderate Experience)
Uses troubleshooting techniques to resolve technical problems at a high scope and complexity.
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Level 4 Behaviors
(Extensive Experience)
Sets standards and metrics in evaluating and ensuring the consistency of technical troubleshooting.
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Level 5 Behaviors
(Mastery)
Establishes techniques and procedures to ensure seamless delivery of technical troubleshooting and support.
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6 soft skills or competencies (core competencies) for Audio Visual Technician III
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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Skill definition-Concentrating on a single task and bringing ideas and responsibilities to completion.
Level 1 Behaviors
(General Familiarity)
Lists tools and applications used to maintain focus in the workplace.
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Level 2 Behaviors
(Light Experience)
Surrounds oneself with people of comparable ability to produce better quality work.
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Level 3 Behaviors
(Moderate Experience)
Uses time management tools to enhance focus on completing single tasks.
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Level 4 Behaviors
(Extensive Experience)
Sets self-imposed deadlines to increase effectiveness and concentration.
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Level 5 Behaviors
(Mastery)
Promotes regular meditation practices to improve the ability to maintain focus.
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Summary of Audio Visual Technician III skills and competencies
There are 4 hard skills for Audio Visual Technician III, Electrical Testing, Equipment Maintenance, Equipment Diagnostics, etc.
4 general skills for Audio Visual Technician III, Technical Support, Technical Troubleshooting, IT Operations, etc.
6 soft skills for Audio Visual Technician III, Attention to Detail, Maintaining Focus, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Audio Visual Technician III, he or she needs to be skilled in Attention to Detail, be proficient in Maintaining Focus, and be skilled in Time Management.